Refund policy

Refund policy

Last updated: 27 October 2026

We want you to be happy with your order. This policy explains how returns, refunds and faulty items work at FitLoop. It does not limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

Changed your mind? You have 30 days

You can return most items within 30 days of delivery for any reason, as long as the item is unused, in the condition you received it, and in its original packaging with all parts and accessories.

• You pay the courier cost of sending a change of mind return back to us.
• If you cancel within 7 days of delivery, you get a full refund of what you paid, including the original delivery fee, less the direct cost of returning the item. This is your cooling off right under section 44 of ECTA.
• From day 8 to day 30 after delivery, we refund the price you paid for the item. The original delivery fee is not refunded.